Company Information & Policies

All of our products are Vegan, Paraben Free & Cruelty Free!

We have worked hard to create products that work with your skin, allowing it to breathe while still providing moisture, nourishment and healing. All of our products are made to fit all skin tones and skin types so if you have any questions, please reach out to us personally and we can help color-match you for our complexion products and find the perfect skincare products for you!


 Our Refund Policy:

 

*ALL SALES OF OUR BEAUTY AND SKINCARE PRODUCTS ARE FINAL. DUE TO HYGIENE AND HEALTH CONCERNS, WE CANNOT ACCEPT RETURNS OR OFFER REFUNDS ON OPENED OR USED BEAUTY PRODUCTS. SEALED PRODUCTS IN ORIGINAL PACKAGING MAY BE ELIGIBLE FOR EXHANGE OR STORE CREDIT IF DEFECTIVE OR IT IF IT IS NOT THE CORRECT SHADE. 

 If you have any issues or need to exchange something, we will handle each request on an individual basis or offer store credit. We appreciate your support and understanding.

 We want you to LOVE your Wylow Beauty products so if you have any questions on colors, swatches or would love some insight as to what colors would fit your skin tone or skin type best, please feel free to reach out to our team at hello@wylowbeauty.com

 

Order Processing & Shipping

 

 All website orders are processed within 3-6 business days, depending on order volume, not including any products that are on PRE-ORDER. We ship worldwide to all countries accepting U.S Packages that contain cosmetic items. We ship via USPS, UPS & DHL.

WE ARE NOT RESPONSIBLE TO ANY INTERNATIONAL DUTIES/TARIFF CHARGES PLACDED ON ANY PACKAGE. PLEASE BE AWARE OF ANY POSSIBLE CHARGES THAT MAY AFFECT YOUR PACKAGE BEFORE PLACING AN ORDER. WE WILL NOT BE ABLE TO CANCEL OR REFUND ANY ORDERS THAT HAVE BEEN PROCESSED, SHIPPED OR DELIVERED. 

All customers will be notified via email when their order has been processed and being prepared for shipment.

If a package arrives with damaged product, please contact us at hello@wylowbeauty.com so we can assist you!

 

Our products are manufactured in China and the United States with components, raw ingredients and packaging from Italy, China, Korea, Japan, the United States and Canada.